FAQs

Frequently Asked Questions

General Questions

What makes Original Jewelry special?

We create unique, high-quality jewelry pieces designed to celebrate your individual style. Each piece is carefully crafted with attention to detail and quality materials.

Do you offer custom jewelry?

Please contact us to discuss custom jewelry options. We're happy to work with you on special requests.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processing to protect your information.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, changes may not be possible.

Shipping & Delivery

How long will it take to receive my order?

Please see our Shipping and Delivery page for detailed information about processing times and shipping options.

Do you ship internationally?

Please check our Shipping and Delivery page for information about international shipping availability.

Returns & Exchanges

What is your return policy?

Please refer to our Refund Policy page for complete details about returns, exchanges, and refunds.

How do I care for my jewelry?

Store your jewelry in a cool, dry place away from direct sunlight. Clean gently with a soft cloth. Avoid exposure to harsh chemicals, perfumes, and water when possible.

Have more questions? Feel free to contact us!