Refund Policy

At Original Jewelry, we want you to be completely satisfied with your purchase. Please review our refund policy below.

Returns

We accept returns within 30 days of delivery for most items in their original condition. Jewelry must be unworn, undamaged, and in its original packaging with all tags attached.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized jewelry
Earrings (for hygiene reasons)
Items marked as final sale
Gift cards

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for purchase.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method for returns.

Exchanges

If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund, including return shipping costs.

For questions about returns or refunds, please contact us.